Trouble Shooting

  1. Help! My plants are turning yellow!

    This may be any number of things, so it’s best to send us a picture and we will get back to you with a diagnosis as soon as possible!

  2. I can not get my seeds to sprout

    a) Are the seeds too dry? Your rockwool cubes should always be at least a little bit damp during germination to ensure your plants are getting the moisture they need to sprout.

    b) Are the seeds too wet? If you completely soaked your rockwool cubes in water and let them sit in a humid environment sometimes mold or a lack of oxygen can cause seeds to spoil, rot, or simply not germinate properly. Make sure you aerate your seeds once every few days to exchange old air with new air from the outside room.

    c) You may have a bad batch! Try some more from the bag with the above tips in mind and see if any sprout as they should! If they don't please contact us and we will be happy to help you get growing in no time!

  3. How long does it take for my seeds to sprout?

    Most seeds take anywhere from 3 to 14 days, depending on the crop.

    For more details check out the plant database in the Aeroasis App!

  4. A component doesn’t seem to be working.

    Depending on the part, we may be able to send you a replacement! Many of the electronics in Oasis are modular, and can be replaced in the event of a breakdown without expensive shipments! Contact us and we will work with you to determine the best solution for your needs!

  5. How do I avoid Mold and Algae?

    Simple! The Less light and contaminants in your water reservoir, the less algae! Keep cleaning your Oasis after each grow, covering the water in your reservoir, and Oasis will take care of the rest, making sure you have little to no algae buildup in your system!